"Why is change so hard? Because in order to make any transformation successful, you must change more than just the structure and operations of an organization - you need to change people<U+2019>s behavior. And that is never easy. The Heart of Change is your guide to helping people think and feel differently in order to meet your shared goals. According to bestselling author and renowned leadership expert John Kotter and coauthor Dan Cohen, this focus on connecting with people<U+2019>s emotions is what will spark the behavior change and actions that lead to success. Now freshly designed, The Heart of Change is the engaging and essential complement to Kotter<U+2019>s worldwide bestseller Leading Change. Building off of Kotter<U+2019>s revolutionary eight-step process, this book vividly illustrates how large-scale change can work. With real-life stories of people in organizations, the authors show how teams and individuals get motivated and activated to overcome obstacles to change<U+2014>and produce spectacular results."--Provided by publisher.